FAQs

house & policies rules

Policies

What is your Cancellation Policy?


As service providers, if we do not provide the service, we cannot make an income. Therefore we greatly appreciate when clients give us a FULL 24 hours notice if they need to cancel. Clients are responsible for the 100% of the service total when rescheduling, canceling (or no-show) WITHIN 24 hours of your appointment time. Deposits are required and are non-refundable but are transferable with 24 hours notice. We reserve the right to reschedule anyone running more than 15 minutes late to their appointment. Unfortunately, additional time can not be given to clients that arrive late to their appointment. Clients running more than 15 minutes late will be considered a No-Show. Documented Emergencies are always taken into consideration. However, lack of babysitter, getting called into work, or car trouble are not considered emergencies that are exempted from our cancellation policy.




Am I allowed to bring my children or a guest with me?


Due to the nature of our small intimate suite and our insurance policy, children and guests are not allowed in the treatment room. Those that arrive with children or guests will be required to reschedule for a different day.




What is your return/refund policy?


All service, packages and product sales are final. We do not accept exchanges or offer refunds on products purchased. We do not offer refunds on services provided.




If I am running late, will I get my full service?


Luminous is a by appointment only based business and tends to run on a strict schedule. We believe in starting and finishing on time so clients never have to wait. Therefore, we are unable to extend appointment times.





Services

How do I prepare for my appointment?


Appointment preparation greatly depends on the treatment. For exfoliating treatments like dermaplaning, chemical peels or microdermabrasion, you will need to stop use of exfoliating products at home at least 3 days prior to your appointment (retinol, AHAs and BHAs, scrubs, etc.). Avoid sun exposure for all appointments and drink plenty of water. During booking, we will make sure to relay any important information to you so you are well prepared.




How do I determine which facial to book first?


To ensure we provide you with a safe skincare experience, we require all clients to start with the Consultation + Luminous Experience. We will ask questions about your current skincare regime, your skincare goals, your sun exposure history, etc. and take an up close look at your skin to determine which treatment is best for you.




Can I still enjoy a facial if I'm pregnant?


Absolutely! We offer products and services that are safe for pregnant and breastfeeding mothers.




What product lines do you use?


Morgan has carefully picked professional medical grade, results driven products that are safe for all skin types and ethnicities. Currently, Luminous Skin uses SkinBetter Science, IS Clinical, Glymed Plus, Cosmedix, AnteAge, HydraFacial, and Xtetics.